Evry Jewels has a strict no refund or return policy due to the nature of its products. However, the company stands behind the quality of its items and offers replacements for defective, broken or tarnished products within 15 days of receiving your order. In cases where an item is missing, Evry Jewels will reship it. To qualify for a replacement, email support@evryjewels.com with the order number, a brief description of the issue, and photos of the problem. The policy covers manufacturing defects or shipping damage but does not apply to items damaged due to misuse, abuse, or normal wear and tear.