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November 2026 · checked November 7, 2026
Grupo Xcaret promo codes & deals
57 live offers, 38 codes, best code 30% off.
Before you shop at Grupo Xcaret
About Grupo Xcaret
About Grupo Xcaret
Xcaret is a combination water park, theme park and nature park. Dedicated to Mexico's traditions, culture, and folklore, the venue features underground rivers, cenotes, snorkling and shows. Xcaret also has an aquarium and the sea turtle center, plus restaurants.
Returns
What is Grupo Xcaret's return and refund policy?
Tickets and packages are refundable based on type. For standard tickets, cancel at least two days in advance for a refund with a 10% fee. Tickets cancelled for visits within two days or less are non‑refundable. Xperience packages and optional activities are non-refundable.
Cancellations
What is Grupo Xcaret's cancellation policy?
Email customerservice@xcaret.com at least two days in advance to request a refund. Cancellations are charged a 10% fee.
Discounts
What appreciation savings does Grupo Xcaret offer?
Xcaret offers 50% off tickets for seniors with an INSEN or INAPAM credential issued by the Mexican government.
Questions shoppers ask about Grupo Xcaret
How can I get Xcaret discounts?
There are a number of ways to find coupons and discounts for Xcaret tickets. You can search online, sign up for Xcaret's email list, or follow Xcaret on social media to stay up-to-date on the latest promotions.
Can you stack coupons at Xcaret?
No, Xcaret does not allow you to combine coupons or promotions.
What is Xcaret’s cancellation or refund policy?
If you cancel your reservation more than 2 days prior to the booking date, you'll be subject to a 10% administrative fee. However, reservations canceled within 2 days of the booking date or in case of no-show are non-refundable. Any date changes may result in price adjustments. Packages and Xperience Passports cannot be canceled and are non-refundable. To cancel your booking, send an email to customerservice@xcaret.com with a brief explanation for the cancellation and Xcaret’s customer service team will respond within 48 hours.
What sales does Xcaret have?
Xcaret runs sales and promotions to help you save on tickets to the parks and tours. Buy your tickets in advance and save 10% or take up to 20% off when you purchase a combination of three or more parks or tours. Xcaret tickets are typically more expensive during the peak season, so try to visit during the off-season to save money on tickets.