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Before you shop at WaterGuru

About WaterGuru

About WaterGuru

WaterGuru provides smart water monitoring solutions designed to simplify pool care. The brand serves homeowners who want greater control over water quality through affordable, easy-to-use, and reliable products. With a focus on automation and peace of mind, WaterGuru helps users maintain clean and balanced pools with minimal effort.

Questions shoppers ask about WaterGuru

What is the warranty period for WaterGuru products?

The WaterGuru SENSE includes a 30-day money-back guarantee and a 1-year replacement warranty from the purchase date. Replenishment supplies also come with a 1-year warranty that covers manufacturing defects, ensuring that both devices and consumable products are protected against faults during normal use.

Does WaterGuru ship internationally?

WaterGuru Sense S2 Smart Pool Monitoring System and other units from WaterGuru are only sold and shipped within the United States via their official site. They're currently not available for international shipping directly from WaterGuru. International availability may be possible through third‑party sellers or marketplaces.

How long does it take for a WaterGuru order to ship?

Orders are processed continuously, with same-day shipping possible. Orders placed after hours on Friday or over the weekend will ship the following Monday. Some items may require an additional 24–48 hours for processing before they are shipped to the customer.

Does WaterGuru offer refunds?

Yes, WaterGuru provides refunds for eligible returns. To receive a refund, you must first contact customer support to obtain a Return Merchandise Authorization (RMA). After receiving approval, return the product with all accessories using the provided prepaid label. Once WaterGuru receives and inspects the item, they will process the refund to your original payment method.