Max and Lily promo codes & deals

You can return new, unused, unassembled, undamaged items within 30 days of delivery by filling out a Return Request Form. Items should be in original packaging if possible. Refunds may incur a restocking fee or return shipping costs. Mattresses and some items are final sale. For damaged or missing parts, contact customer service with photos within 30 days for replacements.

Max & Lily ships within the continental United States and to Canada. Although Canada is supported for delivery, returns or exchanges are not accepted for orders shipped to Canada, Alaska, or Hawaii due to extended shipping logistics.

Max and Lily offers a one-year warranty that covers defects in materials and workmanship under normal residential use. If any issue arises during this period, their customer service team can provide replacement parts, repair guidance, or product replacement, helping ensure that every purchase maintains its quality and reliability over time.

Orders are typically processed within two to five business days and shipped via FedEx. For orders over $350 within the contiguous United States, shipping is free. This shipping process is designed to deliver products safely and efficiently, allowing families to receive their furniture promptly and ready for setup.