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November 2026 · checked November 7, 2026
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Before you shop at Lorex
About Lorex
About Lorex
Lorex helps you take control of your home's security and monitoring plans. The retailer specializes in security camera systems and surveillance solutions. The brand values customers' peace of mind, whether monitoring a front porch or overseeing a commercial site. Lorex caters to homeowners, small business owners, and anyone seeking reliable ways to protect their property. Standing out for their user-friendly installation and broad device compatibility, Lorex helps customers take control of their own security without relying on ongoing professional monitoring or complicated contracts.
Questions shoppers ask about Lorex
What's the warranty policy?
Lorex backs its products with a one-year manufacturer's warranty, while parts like Pan-Tilt-Zoom camera motors have a six-year warranty. You can extend protection through their Extended Plans for extra peace of mind. It's an easy way to safeguard your investment and keep your security system worry-free.
How do I return a product?
Lorex offers a 30-day money-back guarantee for items purchased on their website. Log in to your account, choose the item to return, confirm the policy, and print your pre-paid label. Return shipping is the customer's responsibility, and refunds are processed promptly upon receipt.
Does Lorex offer shipping protection?
Yes, Lorex offers Extend Shipping Protection at checkout for a nominal fee, covering loss, theft, or damage during transit. The protection applies to the entire order, and claims can be filed through Extend's digital portal, Kaley. Certain conditions apply, and not all situations may be covered.
Can businesses or non-profits get discounts?
Lorex runs special Partner and Non-Profit Programs that offer exclusive Lorex discounts, bulk order savings, and priority support. Just apply on their website to see if your organization qualifies. It's their way of helping businesses and charities protect their spaces for less.