First, you need to disconnect your service. If your account has a credit balance after disconnection, you'll be eligible for a refund if you have no outstanding fees. Refunds are processed after your final bill is paid and any equipment returns or adjustments are completed. If you paid a service deposit and are disconnecting in your first year, your deposit will be refunded on your final bill.
Amounts under $5 or over $500 are issued via paper check and mailed to the billing address on your account. All other amounts are issued via prepaid MasterCard and mailed to the billing address on your account.
Refunds are processed in up to three billing cycles. You should receive your refund within 15 to 20 business days after processing. Refunds can't be expedited. You may continue to receive statements showing a credit balance until the refund is finalized.