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Before you shop at eBay

About eBay

About eBay

eBay is an online marketplace where you can buy and sell practically anything, often at competitive prices or through exciting auction formats. Its vast selection, from rare collectibles to brand-new items, makes it a go-to platform for shoppers and sellers worldwide.

Founded in 1995 by Iranian-American computer programmer Pierre Omidyar, eBay was the first online auction site to allow person-to-person transactions.

At present, individuals and businesses from around the world sell a wide range of goods and services to millions buyers globally. Goods bought and sold on eBay include collectibles, appliances, décor, equipment, furnishings, domain names, and even vehicles.

Questions shoppers ask about eBay

What is eBay's Shipping and Return Policy?

The eBay shipping policy states that eBay sellers must ship items within the handling time stated in their listing, using the shipping service the buyer selected at checkout. Sellers are not permitted to use a slower shipping service than the one selected by the buyer. If a seller offers free shipping, they may not include any additional delivery fees. Many of eBay’s Daily Deals and Spotlight Deals include free shipping. Look for the “Free Shipping” label as you browse these deals to make sure you won’t be charged a shipping fee at checkout. Individual eBay sellers also have the option to offer free shipping with their products; check individual listings for more details.

The return policy for your eBay purchase is determined by the seller you purchased through. Log into your eBay account and find the item you’d like to return in your purchase history. Select “Return this Item” to see what the seller’s policy is. If your item qualifies for return, you’ll be issued a packing slip and shipping label to process your return.

How does eBay buy now, pay later work?

eBay supports a number of options that let you pay for purchases over time, including PayPal Pay in 4, Afterpay, ZIp, Klarna and Affirm. Some of these programs require you to complete your purchase through their app or use a virtual card as your payment method at eBay. Availability may also vary by the item type being purchased or the third-party seller.

How Do I Find eBay Seller Specific Coupons & How Do They Work?

eBay offers coupons specifically for sellers, often called "Subscriber discounts." eBay offers a variety of coupons like:

  • $150 off eBay-branded shipping supplies (Offered quarterly)
  • 50% off eBay design services

To find this seller specific type of coupon, follow these steps:

  • Go to the Seller Hub
  • Click "Manage My Store"
  • Select "Subscriber Discounts"
  • Choose your desired coupon to see if it is valid for your account
What Are The Best Ways to Save Money on eBay Besides Coupons?

If you aren't able to use a coupon code, there are still ways for you to save on your eBay purchase including:

  • Use the "Best Offer" feature to haggle for a lower price
  • Search for "Sale Items" for already discounted items
  • Check eBay's daily deals
  • Find items with free shipping or local pickup options
  • Check eBay's refurbished items for discounted electronics
  • Download the eBay app for additional deals and offers
How Can I Get Notified of New eBay Coupons?

To sign up for notifcations for coupons, you can enable push notifcations in the eBay app or recieve emails depending on your preference. This is a great way to stay in the loop on any exclusive discounts.

To enable push notifcations from the eBay app, follow these steps:

  • Open the app
  • Go to "My eBay"
  • Select "Notifcations" to enable them

To sign up for their newsletter and email notifcations, follow these steps:

  • Go to the Store page you want notifcations from
  • Click the heart icon at the top of the page
  • Click "Sign up for Store Newsletter"

You can also manage your notifcations in your account under "Saved Sellers."

Does the eBay Mastercard Have Discounts?

Unfortunately, as of May 2026, eBay is no longer accepting new applications for their Mastercard.

Do eBay Coupons Work on Auction 'Best Offer' Submissions?

No, eBay coupons do not work on auction purchases or "Best Offer" listings.

What is eBay's Authenticity Guarantee Program?

The Authenticity Guarantee ensures that items match the quality in the listing. When a qualified item is sold, it is sent to an authenticator for an inspection.

Items that qualify for this are:

  • Watches
  • Sneakers
  • Streetware
  • Handbags
  • Trading cards
  • Jewelry
  • Other luxury items
What is the eBay Money Back Guarantee Policy?

eBay has a money back guarantee on most purchases where shoppers can get their money back if:

  • The purchased item doesn't arrive
  • The item doesn't match the listing
  • The seller doesn't honor their return policy in the listing