Candlewood Suites promo codes & deals

To successfully avoid a penalty equal to one night's room charge, all reservation cancellations must be completed at least 24 hours before the scheduled arrival time. You can adjust room details or check-in dates by logging into your IHG account online or by calling the specific hotel directly. Failing to meet this mandatory deadline results in an automatic fee for one night's stay.

You can pay for accommodation using credit cards including Visa, Mastercard, American Express, and Discover. A valid physical card that matches your photo ID must be presented at check-in to pay the room balance and cover incidental charges. For confirmed long-term corporate stays, special arrangements for direct bank transfers can sometimes be established well in advance of the official arrival date.

Guests may be moved to a different room immediately if they are dissatisfied with their current accommodations upon checking in. If an essential utility or amenity stops working, inform the front desk instantly by dialing zero from the room phone. If maintenance cannot quickly resolve the issue, management will arrange a switch to a similar, fully working room without any delay.

Your official confirmation receipt is sent directly to your email address instantly once your booking is fully processed. This electronic document verifies your specific room details and guaranteed check-in dates. If the receipt does not appear within a few minutes, check your spam folder first. Always contact the specific hotel's front desk immediately to verify the confirmed status of your accommodation.